WHAT IS TELEHEALTH?
Telehealth uses the most up-to-date technology to bring quality medical care to you wherever you are. Through televisits, one of our providers can address your healthcare needs remotely for many common conditions and ailments. Televisits are virtual video appointments with a local BFP provider that you can expect to last approx. 15 minutes. Why? Because life is busy and so are you. Avoid the time to travel and expense of taking off work or hiring a babysitter to handle a quick health issue. Book your televisit today!

THE FIRST STEP IS TO CALL
Call our office and a staff member will assist in scheduling your televisit and activating your Patient Portal Account. You will receive a confirmation email AND reminder email prior to your televisit.

WHO CAN PARTICIPATE?
All current patients.

WHEN DO YOU OFFER TELEVISITS?
We will be offering televisits Monday through Friday. Call 843-761-8800 to book an appointment.

HOW MUCH DOES A TELEVISIT COST?
About as much as the cost of a copay! Televisits cost a flat rate fee of $30. We will accept payment at the time you book your televisit to hold your spot on the schedule. This will not be billed to your insurance, but you may be able to use your FSA or HSA card for this health-related expense. Contact your insurance company for more information.

WHAT DO YOU NEED TO PARTICIPATE?

• Active Patient Portal account with username & password
• Device (smartphone, laptop, or PC) with camera & speaker
• Internet connection
• Secure location to talk with your provider

FREQUENTLY TREATED CONDITIONS

• Colds, Allergies, Sinusitis, and other Respiratory Infections
• Common Female Conditions including Bladder (UTI) or Yeast Infections
• Stomach problems including Nausea, Vomiting, Heartburn, Diarrhea and/or Constipation
• Skin Conditions including Acne, Eczema, Insect bites, Rashes, Cellulitis, Shingles and more
• Minor Injuries or Pain
• Medication Refills
• Mental Health / Counseling
• Blood Pressure Rechecks
• Diabetic Rechecks
• Smoking Cessation
• Travel Medicine

Not sure if your condition would qualify for a televisit? Call our office or send a message through the portal and we will help you decide if it’s a good fit.

Introducing

TELE-
HEALTH

HOW DO I JOIN MY TELEVISIT?

• Log-in to the Patient Portal (below) and click on "Join Televisit" OR click directly on the link in your reminder email.
• Fill out requested information and questionnaire.
• Click "Proceed" to check your computer’s speed and ability to support a televisit.
• Click "Start Visit" to join the virtual waiting room.
• Your televisit will begin when your BFP provider joins the virtual video appointment.

Log-On to Patient Portal

TROUBLESHOOTING
For technical difficulties, visit "Telehealth Help" at the bottom left corner of Patient Portal for common questions and live chat support. You can also call our office and ask to speak to Britton Tucker, PA-C (Lead Telehealth Provider) or send a message directly to her through the patient portal.

If you get disconnected during the call, simply re-enter the call the exact same way you did before. If your provider gets disconnected, remain on the call until they are able to join again.

​If you need to cancel or reschedule your televisit, contact our office and will be happy to assist you.

INFORMED CONSENT & PRIVACY POLICY
By scheduling and participating in a televisit with Berkeley Family Practice, you are acknowledging that you have reviewed and agree to the details contained in the following documents: 

Informed Consent

Healow Privacy Policy

Healow Terms of Use

If you have questions or concerns about information above, please contact us directly at 843.761.8800 prior to engaging in a televisit (virtual online appointment).  Thank you.